Workshop: Accessibility Standards for Customer Service

  • Date

    Tuesday, January 12, 2010

  • What

    New Customer Service standards have been implemented under the new law for Accessibility for Ontarians with Disabilities (AODA).
    Nonprofit organizations and charities must develop policies, procedures and processes that support the delivery of accessible customer service. Further they must train their staff, volunteers and people responsible for developing the organizations' policies, practices and procedures in the provision of accessible customer service.
    This workshop is recommended for directors, senior managers, board members and others that need to understand their responsibilities with regard to the AODA and the Accessibility Standards for Customer Service.
    • Understand the legislated requirements
    • Understand the responsibilities or organizations and how to comply
    • Participate in exercises and discussions that facilitate learning about this important legislation
    • Know what is expected for compliance and reporting
    • Plan next steps
    Edie Forsyth - Coordinator for the Community Access Program (CAP) for Industry Canada
    Sarah White - previously the Accessibility Coordinator for the Regional Municipality of Durham

    This workshop is a partnership of the Volunteer Centre of Guelph/Wellington and Trellis Mental Health and Developmental Services

    Call: 519-822-0912 ext. 224,
    Email: [email protected]
    Register online at: www.volunteerguelphwellington.on.ca

  • Where

    The Guelph Turfgrass Institute (Conference Room)
    328 Victoria Road South, R.R. #2 Guelph

  • When

    Tuesday, January 12, 2009

  • Why

    Don’t miss this event. The AODA legislation applies to all organizations, including nonprofits and charities. Designated organizations must be in compliance by January 1st, 2010.

  • Cost

    Fee: $50 or 2 for $85

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