East Side food and service

Thursday, October 23, 2008


Written by Sophie Aidura

We wanted to have a decent dinner today and we chose to have it at the infamous italian restaurant-East Side Mario. As international students, we always wanted to try all different kinds of international food whenever possible. The food was simply marvelous I should say, but when it comes to the service..oh well..maybe I am just over re-acting. But I still wanna share our sour experience being the first time there. We ordered meal that comes with unlimited free salad and bread. As other people had meal to go, we figured out we can order more bread and have them at home. But it was a big mistake. The server made a rude comment to us as though we wanna steal the bread. Frankly, I do not see a big deal of having them to go as East Side claim that it is unlimited. This case may be isolated and minor but I am quite sure other people had bad experience too. Maybe we were treated badly due to our different colours, guess we have to face the hurtful truth. To go back there again...maybe..perhaps not..
| More


Back to Top
  1. Posted by: angry client on Nov 1, 2008 @ 3:17pm

    this is definately NOT isolated. I boycoted east sides since i had my rude experience. my bf and i went there all the time and would split an unlimited pasta dinner since we dont eat alot and dont see the point in buying two pasta dinners and not finishing 1/2 of it. we usually only take 2 salads and one bread...which is less than if we would have taken two pasta dinners! yet the waiter basically said we needed to leave if thats how we wanted to order since there was a new policy (after waiting 2h to sit down)...sorry if we wanted to not waste food? its not like we wanted to order 6 salads and 5 breads...we clearly said what the plan was. whats weird is that it was fine to do this all my previous life! ...i hate them now :(

  2. Posted by: Just a Thought on Nov 11, 2008 @ 2:41pm

    I just wanted to add a little comment here. I completely agree that East Side's is very stingy when it comes to the unlimited bread/salad, and also to sharing unlimited pasta. They shouldn't complain, because the simple fact is that we have come in and are paying them money to eat food. Who cares how/where we choose to eat? They need to get their heads out of the sand. GIVE US CHOICES!

    I must say at this point though, I was offended that race was brought up as a reason why they were treated badly. Why can't it just be that the company has poor policies, and/or that the server was just rude? It doesn't always have to come down to race. Assuming someone is being racist because they were rude is not justifiable and really is offensive in itself.

    Just a Thought.

  3. Posted by: angry client on Nov 19, 2008 @ 11:23pm

    the food too is not good!

  4. Posted by: not authentic on Dec 12, 2008 @ 1:26am

    If you want authentic italian food (and an authentic italian manners) visit Angelino's on Elizabeth street. It couples as a small grocers, but I eat there all the time, and the owners are just lovely! The food is fantastic and extremely affordable.

  5. Posted by: another perspective on Jan 11, 2009 @ 2:24pm

    I don't know anyone who thinks all-you-can-eat offers include sharing one meal with another person. Stop being so cheap. Some restaurants charge a sharing fee to counter your cheap strategy. I can't believe anyone is surprised by ESM's reaction. And to expect you can take all-you-can-eat to go? Are you serious? Don't order more than you can eat...in the restaurant.....at one sitting. It's very simple. In fact, one downtown all-you-can-eat restaurant has a policy that you pay additional costs for food that you order and don't eat. This prevents people from over-ordering and then wasting food.

  6. Posted by: i like food on Jan 19, 2009 @ 12:19pm

    East Side Mario's is to Italian food what Chi Chi's is to Mexican cuisine.

    If you want to experience anything resembling authentic international flavour, avoid chain restaurants. In a city like Guelph with so many amazing downtown options, there really is no reason to go to places like East Side Mario's.

  7. Posted by: I worked at ESM on Mar 27, 2009 @ 1:59pm

    I completely agree with "another perspective" I worked at ESM and had to deal with many crazy customers and I always kept my smile and was frendily. I would get a table of 5 and one person would get the deal with unlimited soup and salad and share it with the rest of the table. Serving is a hard job and I feel people don't give them enough credit. It's east side marios people. It's not a 5 star fine and dine restaurant! You really do get what you pay for at esm, its not like you can go to buffet with a doggy bag and pick up food for later.

Share your thoughts

Bookstore First Year