Welcome to thecannon, your online community at the University of Guelph! This section attempts to answer some of the most frequently asked questions about the website. Please refer to the FAQ to receive the quickest possible response to your questions.

If you can't find what you're looking for, please contact us.


Account Questions

How do I sign up for an account?

Click "create account" at the top of the main page and fill in the required fields. You will be brought to a page indicating that an activation email was sent to the address provided. You will not be able to log in before you access the activation email and click on the link provided.

I didn't receive an activation email for my account.

Please check your spam folders to ensure the activation email wasn't filtered out by your email provider. You may also have to adjust your email filter settings to allow emails from thecannon.

I have forgotten my username and/or password.

At the top of the page, click "retrieve username/password" and fill in either the username or the email address used to create the account. You will receive an email with your username and the option to reset your password.

Is the log-in information for thecannon related to my log-in information for the University of Guelph website?

No. The website is entirely separate from the University of Guelph. If you are a U of G student, you will still have to create an account in order to post content on thecannon.

When I try to log into my account, the page just refreshes.

Please ensure that you have Java Script enabled on your web browser, that your browser accepts cookies and that your web browser is up-to-date. Sometimes, these can cause problems with the site.


Classifieds questions

How do I post a classified on thecannon?

After you sign into your account, click "My classifieds" at the top of the page, then click on the "post a classified" link and fill in the required fields.

My classified won't submit - the page just refreshes.

If there is an error with the way the form is filled out, the classified will not submit. Please look for red error messages on the form. When the classified is successfully submitted, you will be taken to a new page.

I can't find my classified after successfully submitting it.

Depending on site traffic, it may take a few hours for your classified to go live. The best way to determine if your classified was posted is to check your "My Classifieds" section.

I want to edit or delete my classifieds.

After signing in, click "My Classifieds" at the top of the page to see a list of current posted ads. You can use this feature to edit or delete your classifieds.

I want to renew my classifieds.

Classifieds posted on thecannon will remain live for three weeks (except for textbook ads, which run for two weeks). Three days before your classified is set to expire, thecannon will automatically send an email reminder to renew your ad. At that point, you can go to "My Classifieds" after logging in and renew your classified for another two weeks.

I want to show/hide my email address when posting a classified.

After logging in, go to "My Account" at the top of the page. Under "show email address with post" you may choose whether to show your email address with classified postings. If you choose to hide your email addresss, users will be shown a contact form instead.

I'm having trouble posting a picture to go with my classified.

There are file type restrictions for photos (GIF, JPG, BMP or PNG.) Photos should also be no larger than 540 x 360 pixels, and will be scaled to fit when possible.

I would like to place a paid advertisement on thecannon for my business.

Unfortunately, thecannon is mandated to keep its website free of third-party advertising. This is a condition for the funding thecannon receives from undergraduate students.

I think a classified posted on thecannon might be innapropriate, illegal or fraudulent.

We rely on the help of users to help moderate postings on thecannon. If you suspect that a classified is innapropriate, illegal or fraudulent, click the "Flag abuse" button located on the classified's display page. The ad will be reviewed by a staff member.

I have received a suspicious response to a classified ad I posted - I think someone might be trying to scam me.

Thecannon keeps track of reported scams and fraud on the website and provides warnings to users about suspicious activity. We strongly encourage you to contact thecannon if you believe someone has or is trying to scam you. You should also consider contacting Phonebusters, an RCMP-run phone and email fraud center, to report online scams and fraud. We strongly encourage users to consult thecannon's Best Practices Guide before conducting any kind of business through online classifieds. 


General Questions

What is thecannon?

Founded in 2002, thecannon is an organization operated through a partnership agreement with the Central Student Association and the Guelph Campus Co-op. Thecannon is mandated to provide free access to news, classifieds and event listings for University of Guelph students and the City of Guelph.

How is thecannon run?

Thecannon is run by an Operating Committee comprised of elected officials from the CSA and the GCC, as well as individuals from the membership of those two organizations. Thecannon also has paid staff who oversee day-to-day operations. We also depend on the contributions of volunteers to help cover interesting events around Guelph.

Where does thecannon receive its funding?

As the result of a referendum held in 2002, every undergraduate student at U of G pays a small fee to thecannon each semester as part of their student fees.

I think your website would be better if you _______.

We are continuously updating the website to meet the needs of our users. If you have a suggestion on how to improve thecannon, please contact us.

I would like to volunteer with thecannon.

Thecannon is looking for reporters, columnists and photographers. We also accept unsolicited opinion pieces. We hold regular volunteer meetings during the fall and winter semesters. For more information, please refer to the volunteering section of the website or contact [email protected]

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